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The Simo Electric Motor Repair Center in Xi'an is equipped with advanced motor repair equipment, excellent craftsmanship, and a complete set of motor testing, inspection facilities, and impregnation devices. We have extensive experience in repairing and on-site maintenance of various domestic and foreign motors used in industries such as power, metallurgy, water conservancy, steel, and chemicals. Our company offers small repairs and maintenance services for motors that cannot stop production on the production line, as well as on-site service and field construction. All motors repaired, modified, and maintained by Simo Electric Motor Repair Center are covered by a one-year warranty and a three-year service guarantee.

Due to the broad scope of motor repair services and the complexity of communication, in order to avoid errors and disputes, the Simo Electric Motor Repair Center has detailed the motor repair process for the reference of both new and old customers.

1. Confirm Whether Repair Is Possible

While the Simo Electric Motor Repair Center's motor repair capabilities are indisputable and our repair services are extensive, there are still certain types of motors that we are unable to repair. Our primary business focuses on industrial motors, and we often receive inquiries about household appliance motors, small high-speed motors, high-precision motors, etc., which we do not repair. Therefore, before sending motors for inspection or repair, please consult with our technical staff to confirm whether the repair can be carried out.

2. Confirm Whether the Motor Needs to Be Sent for Factory Repair

1. Remote Confirmation: Only Parts Need to Be Replaced.Based on the fault reported by the customer, if our technical staff remotely confirms that the fault can be resolved simply by replacing parts, customers can directly purchase the required motor parts either from us or other suppliers and perform the replacement themselves.

2. Remote Confirmation: Needs to Be Sent for Factory Repair.If the motor's damage is severe, requiring factory-based repair, or if the motor needs disassembly and reassembly, followed by dynamic balancing and other tests, it will need to be returned to the factory for repair.

3. Confirm Whether to Proceed with the Repair

• Fault Diagnosis: This section is specifically for motors that require factory repairs. Communication between customers and our technical staff may not cover all aspects of the fault, such as other hidden faults in the motor that have not been detected or possible misjudgments in the fault diagnosis based on the customer's description. Therefore, our technical staff can only provide a preliminary response based on the customer's description of the issue and cannot provide a repair quote or promise without a full inspection and report.

• Repair Pricing: The repair cost will be based on the motor inspection report, including details of each fault, required parts replacement, labor costs, electricity charges, equipment usage fees, and other associated costs. If the customer agrees to the quoted price, a formal repair contract will be signed. If the customer feels that the repair is not cost-effective, they will only need to pay the motor fault inspection fee.

4. After-Sales Service for Repaired Motors

The Simo Electric Motor Repair Center treats all repaired motors as if they were new products. All repaired motors enjoy the Simo Electric Motor three-year warranty and service guarantee.

Finally, the Simo Electric Motor Repair Center would like to remind all customers, both new and old: For any motor sent for factory repair, our technical staff does not have the right to provide a repair quote before issuing a motor fault inspection report. If this occurs, please report it to the Simo Group, and we will offer a reward as a token of appreciation.